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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

88%
91%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"The people just knocked themselves out to be kind & friendly. Made you want to back everyday just to visit! Thanks."

"My pre-surgery, surgery, and post op was all handled in a very professional and complete manner. I felt comfortable and had complete confidence in the staff and doctors involved. The facility is a nice facility as well."

"Everything was good , and personal were polite and respectful . thank you very much for everything."



"Facility and staff superb."

"This was my 4th procedure at this center. They are friendly, conscientious and overall excellent. They always repeat the instructions clearly and never make you feel rushed if you have questions. I was especially impressed with the way they were quick, efficient yet friendly and attentive to my comfort. Very organized and clear in their instructions which is much appreciated when many patients are elderly and possibly hard of hearing. "

"Overall, it was a good one. The procedure was not explained. The follow-up was explained. I felt I was in good hands through it all. "

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.